Frequently Asked Questions

Q: How can I view the status of my order?
A: Go to the Customer Service, Account Information page. This page lists all your orders. Click the date of the order whose status you wish to view.


Q: What are your shipping costs?
A: Southern Pearls offers a flat rate shipping cost of $5.95


Q:  How do I know that I am purchasing authentic pearls?
A:  At Southern Pearls we GUARANTEE our products to be authentic cultured freshwater pearls or akoya saltwater pearls, unless otherwise noted. Our Pearls are the exact same (or better) quality that you will find in most jewelry stores and department stores at a 
FRACTION OF THE COST!


Q:  Why are your prices so much lower than other retailers?
A: Both Wendy and Joe believe that it is possible to provide today’s customers with a sensational product at an exceptional value. Southern Pearls is able to do this by not having any hidden costs to the customer. Southern Pearls does not have expensive retail store fronts or huge advertising budgets thus we do not have the high operating costs that other retailers have.

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